CEKAS.AI
Enterprise SaaS — WhatsApp CRM & Multi-Agent AI
CEKAS.AI is a multi-tenant SaaS platform that integrates omnichannel WhatsApp CRM, LLM-powered automated replies, customer management, workflow automation, and subscription billing within a unified enterprise ecosystem. The platform helps businesses manage customer conversations in real time, automate responses with AI, hand conversations over to human agents, maintain customer information, and monitor operational performance from a centralized dashboard. CEKAS.AI is designed for businesses in Indonesia and Southeast Asia, supported by multi-tenant architecture, role-based access control, WhatsApp integration, multi-model AI orchestration, and local payment systems.
Client:
CEKAS.AI
Role:
Lead Product Designer & Full-Stack Engineer
Year:
2025
Explore the full story –
Challenge
Customer-service and operations teams often rely on separate platforms to manage WhatsApp conversations, customer data, AI responses, workflow automation, agent performance, system integrations, and subscription billing. This fragmentation creates disconnected customer information, inconsistent handoffs between AI and human agents, and limited visibility into the overall health of business operations. The primary challenge was to combine these complex capabilities within an enterprise interface that remains clear, efficient, and easy to operate without overwhelming users.
Objective
The objective was to design an enterprise SaaS experience that allows businesses to manage WhatsApp conversations, customer relationships, AI agents, automated workflows, integrations, analytics, and billing through one platform. The information architecture is organized into four primary navigation groups: Operations, AI Engine, Business, and Platform. Each module uses consistent hierarchy, status indicators, and interaction patterns so users can clearly distinguish between active, Beta, locked, and upcoming features. The design system was also created to accommodate different user roles—including Owner, Admin, Agent, and Viewer—while supporting light and dark themes across desktop and tablet devices.
Results
The project produced high-fidelity designs for CEKAS.AI’s main modules, including Command Center, CRM, OpenClaw AI Gateway, Autopilot Workflow Automation, Billing & Subscriptions, Ecosystem Integrations, Campaigns & Broadcast, and Analytics & Reports. The interface applies CEKAS.AI’s visual identity through its signature red accent, structured enterprise sidebar, operational metrics, data tables, system statuses, and consistent interaction patterns. The final result establishes a scalable visual foundation for the multi-tenant platform, enabling users to monitor business activity, manage customer relationships, configure AI automation, and make data-informed decisions within one integrated ecosystem.
